Refund Policy

Studio Pro subscriptions include a 30-day free trial — cancel before day 30 and you are never charged. After the trial, Pro is billed monthly and we do not refund partial months. Full details below.

The 30-day free trial

When you start Studio Pro, Stripe collects your card but does not bill it for 30 days. You can cancel any time during the trial from your dashboard or the Stripe billing portal. If you cancel before day 30, your card is never billed and your listing reverts to the free tier.

The trial is the primary way to try Pro risk-free. If you know Pro isn't right for your studio, cancel during the trial rather than after the first charge — that's the simplest, fastest path.

Monthly subscriptions after the trial

Once the trial ends, Studio Pro renews each month at the price shown on the pricing page. If you cancel mid-cycle, your Pro features remain active through the end of the period you already paid for. At the end of that period, your listing reverts to the free tier. We do not refund partial months.

This matches the Terms of Service — if anything here conflicts with the Terms, the Terms control.

Exceptions

One case breaks the no-partial-refund rule:

• Billing error or double-charge.If you were charged by mistake — duplicate transaction, wrong amount, charge after a confirmed cancellation — email us and we'll correct it. This is a billing correction, not a discretionary refund.

Other situations are handled case by case — email us and describe what happened. We don't pre-commit to categories beyond billing corrections.

How to request a refund

Email hello@findstudiospace.com with:

• Your listing ID or listing URL
• The Stripe receipt number or approximate charge date
• A short description of what happened

We aim to respond promptly. If a refund is approved, it's issued to the original payment method through Stripe — your bank typically posts the refund within 5 to 10 business days.

Chargebacks

If you're considering a chargeback, email us first. We can almost always resolve the underlying concern faster than a bank dispute can.

Chargebacks cost us a flat fee through Stripe regardless of who wins, and a bank dispute typically takes 30–90 days — we can usually resolve the same issue in hours by email.

Once a bank dispute is filed, Stripe freezes the transaction and we cannot issue a voluntary refund until the bank rules. We will always cooperate with a legitimate dispute, but contacting us first is faster for both of us.

Contact

Refund questions, billing corrections, or a dispute you want to raise before a chargeback: hello@findstudiospace.com.